Overview
We are seeking a detail-oriented Helpdesk Technician to provide first and second level support to small and medium-sized business clients. In this role, you will respond to client help requests, assess user problems and deliver timely and effective technical support services.
Responsibilities (partial list)
- Providing remote and onsite support as needed
- User Setups: create new user accounts, configure workstations
- Workstation Support: install and update software, troubleshoot errors
- Server Support: install and update software, troubleshoot errors
- Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
- Responsible for documenting solutions to problems and developing guides
Required Skillsets (partial list)
- Strong technical competency with Windows based PCs and Mac’s
- Must have experience with: Windows 10, Windows 7, Windows Server
- Understanding of and IT technologies and terminology
- Must have the ability to handle multiple tasks and priorities
- Able to plan, schedule, and effectively communicate with staff and clients
- Must have a customer service-oriented mindset
- Must be detail-oriented
- Being a self-starter as well as a problem-solver
Qualifications
- Detail-oriented
- Strong communication skills for client management
- Available to work full-time
- In-person work requirement (remote positions not available)
Benefits
- Health insurance
- 401(k) with company match
- Profit sharing
- Generous paid time off
Application Instructions
For someone early in his or her IT career, this is an outstanding opportunity for growth, as you will learn how to work a wide range of technologies such as Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking and more.
The summary above is a partial description of the available role. If interested in this position, please fill out the form and we will send you a complete job description and an application if your experience looks like a possible match. Please be sure to include your LinkedIn profile link so we can assess your technical background.
