On February 15th, we marked a milestone we’re incredibly proud of at KaufmanIT: three consecutive years in which our client satisfaction score has never dipped below 98%!
In an industry where promises can be loud and proof is often scarce, we believe results matter. Nothing tells the story more clearly than the people who rely on us every day.
So Close to Perfect, It Almost Sounds Unreal
As of today, our live client satisfaction score sits at 99.6% — so close to 100% that some prospective clients understandably ask us, “Is that real?”
Yes!
In fact, we’ve heard that question often enough that we wrote an entire post more than two years ago explaining exactly how our satisfaction score works and why it can be trusted.
Total Transparency for All to See
Here’s what makes KaufmanIT different:
- Every completed support ticket gives the client an opportunity to rate the service they received
- Those ratings are collected over a rolling six-month window
- The resulting score is displayed live on our homepage — no cherry-picking, no hiding, no marketing math
Because the score is dynamic, it goes up and down. One negative comment can have a measurable impact. That’s exactly why it matters.
This level of transparency isn’t common in IT services — and that’s no accident.
Consistency Like This Doesn’t Happen by Accident
Maintaining an elite satisfaction score for three full years isn’t the result of a single strong month or a lucky streak. It’s the outcome of a deliberate culture built around accountability, responsiveness and listening.
Client feedback — both positive and critical — is reviewed consistently and taken seriously. The bar isn’t “good enough.” It’s exceptional, every time.
That mindset comes directly from the tone set by our leadership and embraced by every technician and engineer on the team.
A Challenge to the Industry
We’re proud of this milestone — not just because the number is high, but because it’s earned, measurable and visible to anyone who visits our site.
Which leads us to an honest question:
Do you know of any other IT services provider willing to publicly display a live client satisfaction score like this?
If so, we’d genuinely love to see it – and the score, too.
Until then, we’ll keep doing what we’ve always done: showing our work, listening to our clients and proving — year after year — that our highly responsive, All-U.S. team is more than a talking point at KaufmanIT.
Not seeing this level of service from your IT provider?
Let’s change that.
